FAQs

What is Brooklyn Christmas Tree doing to protect its customers and staff amid the COVID-19 pandemic?

Our Elves are following all of the recommended CDC guidelines. This includes masks, gloves, and frequent handwashing and sanitizing. As an extra stem, delivery drivers have their temperature checked before the start of their shift, each day. We are also offering free contactless Christmas tree delivery in NYC.

How does contactless delivery of my NYC Christmas tree work?

Your Christmas tree will be delivered and left by your front door after verbally confirming somebody is there to receive it. If you ordered our tree setup service, we will install the tree into your stand or ours if purchased, outside your home and leave it by the door.

If you ordered the Christmas tree lights package, your tree will be installed in your stand or ours if purchased and our Elves will expertly wrap your Christmas tree with new low-heat producing Christmas lights.

I don’t mind the Elves coming into our home to set up our Christmas tree. Is there anything special we should know?

If you decide that you would like our Elves to come inside your home and install your Christmas tree, they will be wearing masks and gloves and practicing social distancing. We ask that you also wear a mask and practice social distancing while they are in your home.

Do you deliver Christmas trees to Manhattan?

Brooklyn Christmas Tree delivers NYC Christmas trees, free of charge, anywhere in the city. From Staten Island to the Bronx—and everywhere in between!

What makes the Fraser Fir Christmas trees special?

Fraser Fir Christmas trees are of the highest quality Christmas trees available. The sturdy branches have blue-green needles with a silver-like underside. This color combination gives a special festive look to your Christmas tree. Fraser Fir Christmas trees retain both their scent and their needles for a long period of time, making them ideal for the holiday season.

How long will my Christmas tree stay fresh?

With proper tree care, your high-quality Fraser Fir should last through the Christmas season.

How do you take care of a live Christmas tree?

Please view our Christmas Tree Care section for tips on how to help your tree stay healthy and fresh for longer.

What is the Perfect Christmas Tree guarantee that I heard about?

We ask that you give your Christmas tree 24 hours for the branches to settle. If after that time you aren’t happy with your tree—it’s too short, too tall, too narrow, too wide—we’ll happily deliver another*, free of charge.

*Upgrade charges may apply.

What is the Lights Package add on for our NYC Christmas tree?

If you have ordered the Christmas tree lights package, your tree will be expertly wrapped with Christmas lights for your convenience. The lights package includes, installation of the tree into your stand or ours if purchased, lights and lights installation by our Elves.

Please have a sturdy tree stand ready for our Elves, or you may purchase one with your package. We provide low-heat emitting Christmas lights with your Lights Package purchase. You will have the choice of multi-color or clear lights.

Will you dispose of our Christmas tree after the Holiday season?

We offer pick up and removal of your Christmas tree in NYC; simply add on the tree removal option at checkout and we’ll schedule a pick up after Christmas has passed. Your Christmas tree will be brought to a designated recycling facility where it will be tree-cycled for mulch.